Transportation Eligibility Questions
What schools serve my address?
Check our online school locator and attendance area maps to find your assigned attendance area school.
Is my student eligible for bus transportation?
- Elementary students who live 0.8 mile or more from school are eligible for transportation.
- Secondary students who live 1.0 mile or more from school are eligible for transportation.
- Eligibility may deviate from these standards under the direction of an IEP or a 504 plan.
- Check the transportation eligibility for a specific address here.
My student is open enrolled. Are they eligible for transportation?
Open enrolled students may be eligible to receive transportation. Students will be routed to the closest existing stop within the school’s attendance area on a bus with capacity. An Open Enrolled Student Transportation Request must be completed prior to a bus stop being assigned. Forms are processed as received and may not be processed prior to the start of school due to submission volume. It is possible for a request to be denied due to lack of scheduled capacity on buses, however actual ridership may create openings after the start of the year.
My student attends a magnet school. Are they eligible for transportation?
If the student meets the distance from school eligibility, transportation may be available. Students residing within the Osseo Area Schools district boundary will receive transportation and be routed by the district transportation department. Students enrolled from outside the Osseo Area Schools district boundary, as part of a member district of the Northwest Suburban Integration School District, will be routed by K12 Transportation.
My student requires special accommodations. Are they eligible for transportation?
Yes. Student transportation accommodations will be granted at the direction of an IEP related services designation or as a provision of the Rehabilitation Act Section 504 (504 plan). Please contact your school site for direction regarding these accommodations. The transportation department does not initiate these requests.
Bus Stop Questions
I feel the bus stop is too far from my home, can the stop be moved closer?
Bus stops are located at centralized locations for efficiency and to allow for equitable placement of the bus stop for all registered students. All elementary students have a bus stop within .25 miles of their home. All secondary students have a bus stop within .50 miles of their home. This distance is measured via our computerized routing software. The District attempts to keep the number of stops minimized, thus keeping the buses moving and reducing ride times for all students. If you have a concern about your child's safety, you are encouraged to accompany your child to the bus stop.
If you still feel there is a safety concern beyond the distance to a bus stop, please review school district policy 707, Appendix A, Section II, Letter F. and then complete and submit your bus stop change request online in writing to the Osseo Transportation Department.
I can't see my child at the bus stop, can the bus stop be moved closer to my house?
Due to variances in topography, neighborhood and home design, and other factors beyond our control, line of site is not a criterion to stop creation. Bus stops are designed to be collector points for students. District school bus stops are placed at centralized locations for efficiency purposes and to allow for equitable stop placement for all students. If you have a concern about your child's safety, you are encouraged to accompany your child to the bus stop.
If you still feel there is a safety concern beyond the line of sight of the bus stop, please review school district policy 707, Appendix A, Section II, Letter F. and then complete and submit your bus stop change request online to the Osseo Transportation Department. We do not accept bus stop change requests via email or telephone.
I operate a home day care and the state requires me to keep the children in view. Can a bus stop be set up at my home?
No. All regular education bus stops are placed at centrally located Intersections. Daycare providers carry the same responsibility as parents/guardians and are responsible for ensuring that students arrive safely at their assigned bus stop.
Can my student get a closer bus stop because of a certain medical condition, such as asthma, broken bones?
Some medical conditions may require an accommodation as a provision of the Rehabilitation Act Section 504 (504 plan), which could make a non-eligible student eligible for bus transportation or warrant a relocated stop for a current rider. Contact the health specialist at your student’s school to inquire about eligibility for a 504 plan.
The bus drives right by my house. Why can’t it stop at my house?
We are a mass transportation system with the guiding principle of safety. We simply do not have the combination of time and resources to provide that level of service in an equitable manner to all students. Statistics show that it is safer and more economical for buses to stop at corner intersection collector points within a neighborhood.
When will I receive my students bus information?
Preliminary bus stop location information is sent out via email early August. This is an opportunity to verify the school of attendance we have on record is correct and to be familiar with the bus stop location for the upcoming school year. Final transportation information for the primary address on file will be sent via email & available in ParentVUE by the end of the day on Wednesday, August 21, 2019. A postcard will also be mailed to the address(s) on file including shared custody parents on Friday, August 23, 2019.
How do I find out about late buses?
Use Bus Status to see the on-time or delayed status of your student's bus.
How do I let the school district know if my elementary student does not need transportation or needs transportation from a location other than home, including a daycare?
Complete a Student Transportation Special Request Form and transportation staff will update your student's transportation services. This form must be updated annually.
What time should my student arrive at the bus stop?
Students should arrive at their assigned bus stop no less than five (5) minutes prior to their scheduled bus stop time. Drivers make every effort to run their routes on time. However, unforeseen circumstances can cause a bus to run late. Therefore, students should always remain at their assigned stop five (5) minutes beyond their scheduled pick-up time. If the bus is more than five minutes late, students may return to their homes and have someone call the transportation department at 763.391.7244 to inquire about the status of their bus.
Please note that even when buses are delayed, students are still responsible for being at the bus stop to be transported to school. The Bus Status bus status service will note known delays; if your student misses the delayed bus, you will be responsible for arranging for your student to get to school.
Can the bus come back if my student misses the bus?
Unfortunately, buses cannot retrace routes to pick up students who missed their bus. Parents/guardians are responsible for ensuring that students who missed their bus get to school.
Will my student have an assigned seat on the bus?
Seats are normally assigned for elementary students. If necessary, drivers may assign seats on middle school or senior high school routes.
Can my student be dropped off at a different daycare address or a friend’s bus stop on any given day?
For safety reasons, students must be dropped off at their assigned bus stop every day; alternate drop-off locations are not allowed. Our buses are routed for more than 6,000 bus stops every day, and consistent drop-off locations leave less room for confusion by either the student or the driver.
What is good practice for students riding the bus for the first time?
We suggest the following for families of first-time bus riders:
- Make sure your student knows how to get to the bus stop; how to identify the stop while riding the bus; and how to walk home from the stop.
- Teach your child the bus number and where to find the number (next to the entrance door).
- Encourage your first-time rider to talk with the bus driver about any questions your student might have.
- For the first couple of weeks, have a friend or family member accompany your student to and from the bus stop until your student is familiar with the routine.
- If a younger student has an older sibling, we suggest that they accompany the younger sibling throughout the transportation process.
- Dress your student properly for weather conditions.
- Remind your children of the basic school bus rules: hands to oneself; seat on seat; quiet inside voices; and listen to the bus driver.
- To avoid lost or missing child reports, remind your children to return home before going anywhere else after school.
- Parents/Guardians of PreK, K, and 1st grade students are strongly encouraged to accompany students to the bus stop.
What if a student loses or forgets something on a school bus?
Families may contact the bus company directly to inquire about lost and found items. Osseo Area Schools and the transportation provider are not responsible for lost and found items. However, they will make every effort to secure and return items lost on the bus. Please call the bus company directly at:
- First Student: 763-533-0313
- CSTMN: 612-808-8868
- Transportation Plus: 763-592-6418